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CatchMyPain Community and Pain Diary App to manage chronic illness

catch my pain app messing up.

Nov 02, 2015 9:17 AM

At first it kept erasing my pain drawings. And now it has lost ALL of my pain entries!!!! Every single one!!! There is nothing now!!!! If they don't fix this I'm deleting the app!!

Nov 02, 2015 9:31 AM

I am not having problems but in the pain companion I get an email that I have a message but in the app it says I do not have any messages.

Nov 02, 2015 9:33 AM

I sent a feedback message for them to fix it. But it takes like 48 hours for them to reply. I lost everything that I need I'm so aggravated

Nov 02, 2015 9:47 AM

I hear you I have the fibromyalgia diary 2 as a back up because of issues i had in the past.

Nov 02, 2015 9:47 AM

I set mine up to send a report to my email. This way, nothing gets lost.

Nov 02, 2015 9:49 AM

How do you set it up to do thaf

Nov 02, 2015 9:57 AM

Go into the diary and after you create your report it has a place to click to send an access link to your email. Just set the the time u want the access link to be available to get the info. It's from 1_30 days. I start a baseline when I wake up. During the day, things change. I need to be able to record those so I may generate more than 6 in 1 day. I don't make plans ahead of time because I don't know if I'll be able to keep them later in the day. This helps me articulate better. I don't like to go in and say hey doc I still hurt. They need more info than that from me and this does it.

Nov 02, 2015 7:21 PM

Got my pain drawings back. I have emailed them to myself for 30 days and will be printing them out soon !

Nov 02, 2015 7:21 PM

Or just emailing to my doctor!

Nov 02, 2015 7:50 PM

Either way or both! As long as you get hard copies so your doctor can see them. I hope mine will even bother to look at mine. We'll know on the 5th.

May 08, 2016 3:09 PM

Hello please? I'm supposed to have a companion app? So I can DM or PM people? Thanks..

May 08, 2016 4:05 PM

I bought the premium companion 4 days ago.
Sent 6 feedback messages.
Still can't get to the movement for day 11.
Ughhh

May 09, 2016 8:46 AM

Uninstalled and reinstalled since o haven't heard back from them. App seems to collect a Lot of unnecessary personal info. This makes me let. Any of you know of an alternate, good app?

May 09, 2016 9:11 AM

If you have trouble with the catch my pain app use pain companion or use both and if you have trouble with pain companion use both instead.
That's what I do, use both!☺☺
Gentle hugs

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