Hey Flappsy.. I haven't been able to update mine. I can't get to it in my phone, my iPad just goes to the blue screen and says syncing and stops at 16% no matter how long I leave it and the laptop will only barely lets me copy and re-use the one that's there. I don't know what to do to fix it.
I had this problem awhile back, and those entries (unfortunately) never saved, but I fixed it by restarting my tablet, getting rid of the app, then downloading it later. The other thing that helps (at least on my tablet) is clearing cached data.
Hey there.. I have the same problem and can't get to my pain picture on my phone, my iPad goes on and when I click the program, I get a blue screen and it says syncing. It gets to 16% and stays that way no matter how long I leave it. The PC will not let me get to my picture to color it and I finally got annoyed, took ALL of them off and then shut everything down and reinstalled. I refreshed my purchases and there's nothing. Ferretbandit, I don't know how to clear cached information at all and need to learn. By the way, there is no iOS version of the companion program as of yet. Maybe soon!! Hoping I can get it all running again because I chose the premium service which I can't even afford so they all synchronized across all my devices. Hoping I can get it to work so I can use the app more efficiently. I hope that this is an easy fix.. I need my app.🙏🏻🌻
Always, there are a couple ways to do it. There are some programs that go through and remove cached data, or you can go to browser settings on PC, or to apps >>> more info >>> settings, and mess with it. I'm on android, though. Good luck getting it to work properly.