Learn from patients with pain similar to yours

CatchMyPain Community and Pain Diary App to manage chronic illness

HELP new update

Oct 18, 2015 10:01 AM

I can't get this app to flip on my tablet, so it's currently unusable. The words are so squished I can't read, and I cam only use one hand on the tiny keyboard.
Oh, well.
Just know you're all on my mind, even though I can't post/read right now.

Oct 18, 2015 10:06 AM

Ferretbandit, I'm sorry you are having such a hard time with the app. I'm pissed myself because on my iPad, I just get a blue screen saying that it's syncing and it gets to 16% and wint move in no matter how long I let it sit. I have deleted it from the tablet, shut it off, reinstalled and refreshed my purchases and it still doesn't work.. So, my pain pic is not accurate and I can't post on the tablet which is much easier than the little screen on the phone!! Frustrating!! Thinking of you and hoping you have a peaceful and light pain day. {{{Hugs}}} 💕🙏🏻🌻

Oct 18, 2015 1:36 PM

I'm actually on an Android.
I got rid of the app for about 24 hours before trying to download again, now it kinda works but the settings are different. So my hands cramp up fat, cuz I can't use the big keyboard.

The small movements are killing my hand, which is why I originally got a large tablet but now...can't even use the bigger keyboard.

I hope it gets fixed because first I had the same problem as you, then when it started working, more problems. 😨😥😡😞😉😯😩😰😝😌😱

Oct 18, 2015 2:55 PM

I have a phone that's bigger than the iPhone 6 plus for this reason lol

Oct 19, 2015 9:27 PM

AlwayZ, my tablet does the same thing with the CMP app, but the Pain Companion works just fine. I'm still charging my daily pain on CMP, so I just count slowly to 50 and shake the daylights out of the tablet... It works! Lol I can't use the CMP on my phone at all. And yes, Ferretbandit, the pain companion font size is too small. I strain my eyes to see it. 🙏🌼

Oct 20, 2015 3:35 AM

LOL, Flappsy!! Going to give it a try. If I shake it and it doesn't work, I'm going to throw the damn thing against the wall... LOL!!🌻🙏🏻

Oct 21, 2015 9:18 AM

Could you please contact our support in case you didn't do so far. We would like to investigate this issues.

Oct 21, 2015 8:59 PM

So last night I was having other tablet problems, and I calmed my providers tech support. They had me do many things, one which was clearing my cache in CMP. It Serena to be loading faster now! 🙏🌼

Oct 22, 2015 9:08 PM

I did contact support. They said I had the phone version before (so much better!) But when I updated, I got the tablet version, which I don't get a choive on through the Google app store. Oh, well. I might end up un-installing cuz it's barely usable. Don't get me wrong, I love this community. Love the people, the way it works.
It's just making my wrist cramp again, and I don't want to trigger a CRPS flare. I've cleared my cache several times. It's just the keyboard problem.

Oct 22, 2015 9:24 PM

My Son just got me this I phone s6 for Mother's day, very Greatful I am always learning something new...

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