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How long does it take for charts to update?

Sep 01, 2014 6:23 PM

I entered my first three on the ipad app and after about half hour it was added to the graph.
The last one has not been added yet (done on pc 30 min ago).
Why is there such a delay between entering the information and it going on the pain chart? This could be problematic if I wanted to update the pain for the night before before taking a copy to a dr appt in the morning.

Sep 01, 2014 6:33 PM

I'm below my first three atm, but changed the sex of the body to map my pain on and that took a while too.

Sep 08, 2014 3:29 AM

Hello and thank you for your feedback.

It should theoretically update your chart every half an hour. Please make sure you have internet connection. You can also trigger the update manually, if it does not work, by going to the settings of the app and tapping on the button with the rounded arrow under the category "Synchronization". If it does not work, please contact us under support@catchmypain.com.

Changing the sex of the body should work instantly. Please also here, contact us under support@catchmypain.com if it does not work.

Thank you both for the inputs and please do not hesitate to request support when needed.

Best regards,

your CatchMyPain team

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