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I've lost all of my records!

Aug 05, 2014 8:55 PM

I can't find a contact or help button, so I am posting in here, in the hopes that someone can help me retrieve my lost records.
I have been using catchmypain for about a year now, and a few weeks ago, I went to my app and found zero pain entries. I had somehow lost all of my records! I need these for a legal case. I logged in to my account and found that the blue box with pain intensity/happiness etc was all right, but many of the images were corrupted, there was no colour on them where there should be, and half of them had reverted to the male body. There is no reason this should have happened...can anyone help?

Aug 05, 2014 11:28 PM

use the provide feedback button. I hope this can help. I might start emailing the info to myself on a monthly basis, maybe weekly to back it up. good luck I hope it's just a glitch.

Aug 06, 2014 8:36 AM

Hello unicorns13, you just got an email from us with some advice. Please do not worry, the pain entries are not lost as long as you have a registered account (which you do).

Thank you also dbbjoye268 for referring to the feedback button. Otherwise, the following email address can be used as well: contact@catchmypain.com.

Best, your CatchMyPain team

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