Learn from patients with pain similar to yours

CatchMyPain Community and Pain Diary App to manage chronic illness

Lost my data

May 02, 2016 12:17 AM

Has anyone else lost their data??? I have been putting my stuff on here for a couple of yrs now, and now it's all messed up!!!!!!!Really mad and upset about this..

May 02, 2016 10:34 AM

Oh wow! No I haven't. Which app are you using, CMP or pain companion? Have you contacted support services? If not you should do so. I hope it can be restored! 🙂💕🙏🌼

May 14, 2016 8:43 PM

Hi contacted support services ....no help no response nothing!!! They are worthless!!!!

May 16, 2016 11:03 AM

Hi fletch2ya, I am very sorry to hear that it seems like you have lost your data and nobody has replied to your support request. Both things should not happen and I am going to tell my team to have a look into this issue right away. Regarding the lost data: Maybe you were logged out and are using the app with a temporary account. Can you please check your profile inside you and check whether it contains your proper credentials or not? If not, try to logout and login again. All your data should be still available on our servers. So far it never happened that the data was actually lost.

My team will get in contact with you soon.
Kind regards and I apologize for the inconveniences.

May 17, 2016 2:50 AM

Hi fletch2ya, please check your inbox. We have sent you an e-mail. Best regards, your PainCompanion support

Ready to start relieving your pain?

Join Community