hi, I have bad neck pain and shoulder pain, been for x ray been told I need to have physio. I feel a hard lump in the middle of my nape neck also achy painful shoulders that I can no longer my bra straps to be on... :( I am heavy busted...could it be that? my doctor said about dowgers hump ? I had a whiplash injury about 20 years ago. been told I have arthritis .