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To Single Click or Double Click, That is the Question when Selecting Pain Intensities

Oct 21, 2014 7:59 AM

I don't know if its my laptop or if its the application itself but I am getting frustrated when drawing the Localization Chart. My natural reaction is to double click on the mouse pad to select something on the computer and when drawing on the Localization diagram I have to double click the mouse pad to start drawing but when you select a pain intensity colour you have to use a single click.

Because I am so used to double clicking all the time when I select a pain intensity I double click on it an when you do that it reverts back to the colour you were originally using. So I end up drawing with the wrong colour. I then either have to erase, use the back up button or draw over the wrong colour with the correct colour. And often when selecting the erase or the desired colour, I will then double click again as its been in bedded in me from the onset to double click when using the computer. Very Frustrating.

This may sound nit picky but when you have as many varying pain intensities as I do and when you do 3 to 4 entries a day as I do, the amount of times I have to correct the diagram is considerable. And again, very frustrating.

Does anyone else have this issue or is it just me?

Oct 22, 2014 10:16 AM

Thank you for your feedback. We could reproduce your issue with double clicks on the eraser, it immediately switched back to the orginal color. Do you also have issues with a double click on the pain intensity?

On websites in general, double click is not widely-used and we try to avoid it in our web app if possible.

Kind regards and hopefully a painless time
CatchMyPain Support

Oct 22, 2014 5:23 PM

Thank you for your quick reply. Yes the same issue is happening when selecting Pain Intensities. If I double click on a new colour it reverts back to the colour I was previously using. But when I go to start to draw on the Localization diagram you have to double click before you can start to draw. So its a mix of single clicks and double clicks. I would work much smoother if no matter if you use double click or single click when selecting a colour or eraser that it will pick the one you are desiring and not revert back to the one you were previously using if you double click

Oct 22, 2014 5:29 PM

I am having one addition glitch in the app lately too, I noticed that when I add comments in the community and I select the Add Reply button it has often failed to enter the comment and a pop up comes up saying that there is no connection to the server and to try again later. I have tried waiting for short and long term periods and once I get the pop up, it continues if I keep trying to Add Reply. So I end up exiting the Community, re-entering it again and retyping the comments again. That often works but it is irritating to have to type comments twice.

Oct 23, 2014 8:28 AM

Thanks for your feedback. We have sent you a message via email.

The issue with the server connection in the community will be fixed in the next release.

Kind regards,
CatchMyPain Support

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